PT Sales Associate, Discovery Shop

American Cancer Society•North Hollywood, CA

1d•Onsite

About The Position

The American Cancer Society is seeking a Part-Time Sales Associate for its Discovery Shop. This role supports the daily operations of a retail resale store, aiming to grow revenue and provide an exceptional customer experience. The Sales Associate will assist customers and donors, operate the point-of-sale system, maintain inventory and displays, help with donation intake, and follow instructions from the Store Manager. This position also involves guiding volunteers, especially when management is absent, and serving as a role model. The goal is to foster a positive, customer-focused environment that aligns with the American Cancer Society's values and mission.

Requirements

High School Diploma or Equivalent
2 years prior retail/service experience.
Some leadership experience a plus (i.e. key holder, lead or above.)
Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
Ability to learn and utilize retail software such as Point of Sale and reporting tools.
Frequent walking and standing and occasional sitting.
Often bend, lift and move up to 25 pounds.
Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.
Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.

Nice To Haves

Some college, including basic courses in business, mathematics, and economics is a plus.
Valid driver’s license not required but is a plus.

Responsibilities

Provide support for daily store operations, including cleaning and processing merchandise, setting up visually appealing displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment.
In the absence of management, responsible for complete store oversight.
Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures.
Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry-out support to customers' vehicles when needed.
Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Support the store manager in creating social media content and other marketing campaigns assigned.
Communicate to customers and donors, the mission of the American Cancer Society, toll free number and provide information about its direct services to the community.