Sales Associate

EquipmentShare•Ashland, MO

4d•Onsite

About The Position

Forge & Build, a partner of EquipmentShare, is hiring a Sales Associate at its Ashland, Missouri facility. This front-line, customer-facing role delivers in-store customer service by assisting walk-in customers, answering incoming calls, processing orders, and supporting outside sales representatives. The position helps resolve customer issues and provide a consistently positive customer experience, while offering an opportunity to learn and develop a career within Forge & Build. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, includes working weekends, and provides overtime pay after 40 hours. The role involves maintaining store inventory and cleanliness, unloading merchandise, providing product information, and learning the BisTrack system. The successful candidate will be customer-focused, communicate effectively, collaborate with colleagues, and adapt to a fast-paced environment.

Requirements

Strong customer service skills and the ability to provide excellent experiences to current and potential customers.
Clear, accurate, and timely communication with internal and external customers, along with problem-solving ability.
Ability to collaborate and build partnerships with internal team members.
Ability to provide general product knowledge and understand upselling to customers.
Professional appearance and positive attitude.
Ability to work effectively both collaboratively and autonomously.
Self-driven and entrepreneurial mindset, with adaptability to learn changing technologies and processes.
Adherence to company policies and regular, reliable attendance.
Excellent written and oral communication skills.
Basic math skills for calculating quantities and processing sales.
Organizational, time-management, detail-orientation, and problem-solving abilities.
Ability to adapt and succeed in a fast-paced environment.
Ability to drive and maintain a valid driver's license.
Desire to learn, develop individually, and pursue continuous improvement.
Ability to stand and walk for prolonged periods.
Ability to move products and assist with layout changes, including lifting up to 50 pounds.
Ability to bend and stoop and move into different positions, including in tight or confined spaces.
May be required to work in extreme outdoor temperatures while assisting customers.

Nice To Haves

Experience providing a great customer experience.
General knowledge of the construction industry.

Responsibilities

Serve as the first point of contact for walk-in customers and incoming calls, providing outstanding service with a friendly and professional attitude.
Process sales orders, quotes, and pricing requests, and apply payments to customer accounts.
Stock and merchandise products, clean the store, and maintain a safe shopping environment.
Assist with unloading merchandise received at the store.
Maintain knowledge of available product lines and provide product information to customers.
Identify potential business leads, including contractors, builders, developers, and homeowners, and refer them to outside sales representatives.
Learn and use the BisTrack system for inventory discrepancy identification, receiving, and point-of-sale tasks.
Communicate effectively and promptly with the store and internal clients, and develop and provide action items to address issues urgently.
Perform other duties as assigned by management.

Benefits

Monthly family dinner night.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, depending on role.
Gym membership stipend and wellness programs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.