Full Time - Sales Associate - ProServices - Day
About The Position
The Sales Associate (Customer Service Associate) welcomes Lowe’s customers and helps them find products and services for their home improvement needs. The role involves listening to customers, answering questions, helping them locate and select merchandise, occasionally loading merchandise, and ensuring customer needs are met. Associates work in a department assigned according to hiring needs and skillsets, such as Pro Services, Appliances, Cabinets, Flooring, Garden, Hardware, Tools, Building Materials, Plumbing, Electrical, Paint, Home Décor, or Tool Rental. Duties may vary by department and can include preparing merchandise to customer specifications, such as tinting paint, cutting pipe, wood, drywall, or blinds. The position may involve work inside and outside in varying weather and climate conditions, as well as exposure to noise and moving or shaking objects and equipment. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- Six months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
