Sales Associate

Great Lakes Landscape Design I•Oak Park, MI

About The Position

Sales Associates are critically important to our growth and success. Our vision is to be the premier and sought-after employer known for providing high-quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement. As a Sales Associate, you will create, maintain and expand relationships with current customers, be responsible for achieving contract renewals, meeting sales quotas, and identifying enhancement opportunities. Upholding our core values as a brand ambassador when attending network events while establishing, building, and managing customer and network partnerships.

Requirements

At least 5 years industry experience and 2 years sales experience
Proven ability to meet $1 - $2M annual sales goals
Valid driver's license

Responsibilities

Meet or exceed quarterly and annual sales targets established by each division.
Responsible for generating sales in snow removal, lawn maintenance, and landscape design/build services.
Prepare and deliver accurate contract proposals, bids, and agreements aligned with client needs and budgets.
Create material takeoffs based on design plans to support proposal development.
Present and pitch landscape services to prospective clients, highlighting tailored solutions and unique service offerings.
Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects.
Develop and maintain long-term relationships with clients to understand and respond to their evolving needs.
Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services.
Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction.
Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust.
Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness.
Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients.
Collaborate with internal team members and departments to align efforts and maintain project momentum.
Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects.
Actively prospect for new clients through cold calling, cold emailing, and networking.
Represent the company at trade shows, community events, and marketing activities to generate leads.
Engage in discovery conversations with prospects both in-person and over the phone to qualify and nurture opportunities.
Build and maintain rapport with prospective clients to keep communication lines open for future sales.
Identify upsell opportunities by meeting regularly with customers and understanding their evolving needs.
Review and act on the Accounts Receivable (A/R) report as needed to maintain strong client relationships.
Assist office staff with site mapping, location details, and other logistical documentation.
Track and manage lead interactions and client data accurately using the company’s CRM.
Stay informed on industry trends and market opportunities to adjust strategies and offerings.
Partner with production managers to address customer questions, concerns, and follow-ups.
Oversee all client relationships tied to winter snow removal services.
Manage assigned house accounts based on geographic regions set by the Sales Manager.
Conduct site visits for pre-season assessments and post-storm touch-ups when necessary.
Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team.
Maintain detailed records of each property’s existing conditions to ensure accurate service delivery.