Sales Associate

Express • Grapevine, TX

7d • Onsite

About The Position

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. This role is crucial in maintaining a clean and organized sales floor, checkout area, fitting room, and stock room to ensure the store is safe and inviting. The associate will also follow company policies and procedures to ensure the safety of all associates and customers, and assist with product launch changes according to company SOP. A key part of the role is to deliver on all aspects of the customer experience model, process transactions quickly and accurately, and positively resolve customer service-related issues. Driving credit and loyalty member programs by explaining benefits and encouraging customer participation is also a responsibility. Other essential functions may occur as directed by your supervisor.

Requirements

• High School or Equivalent
• 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Nice To Haves

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Individual insurance coverage (for part-time associates through LIG Solutions)
• Major medical, dental, vision, supplemental insurance, life Insurance (for part-time associates)
• Paid sick leave (for part-time associates)
• Public health emergency leave (for part-time associates)
• Learn & Earn incentive program (for part-time associates)
• Voluntary benefits through YouDecide (for part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED