About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of products across store departments, adherence to policies and standards in the visual manual, and promotion of sales and special offers. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience to acquire and retain customers, while promoting merchandise and delivering outstanding service.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to manage multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting customers as they enter and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Uphold company policies, procedures, and standards in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance from the product knowledge manual.
  • Consistently achieve or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks.
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