Sales Associate

La-Z-Boy•Cuyahoga Falls, OH

13h•Onsite

About The Position

The Sales Associate creates sales through exceptional customer service and knowledge of La-Z-Boy products, services, and selling processes. The role builds long-term customer relationships, supports store sales and design program goals, and develops interior design awareness through practical experience and collaboration with a La-Z-Boy Designer. The position offers hourly base pay and uncapped sales commissions. Training pay is $15 per hour for 2–6 weeks, with no commissions during training. After training, the stated average annual earning potential is $45,000–$65,000+, inclusive of base pay, bonus, and commission. Post-training base pay is $12.50 per hour, varying by location, with 3% commission on La-Z-Boy Design Sales, 2% on other sales, and a quarterly bonus opportunity of up to $1,500 based on individual sales goals. The Sales Associate sells furniture, accessories, and services; promotes the Design program; schedules professional home consultations; and supports design-related store functions. The role is responsible for a positive customer experience, effective follow-up, resolving customer concerns, and collaborating with store employees. Operational duties include maintaining displays and store cleanliness, processing order information and payments, keeping customer records, scheduling deliveries, completing system logs, and opening and closing the store. The position is scheduled for 40 hours per week and requires availability for evenings, weekends, and holidays as business needs require. Physical requirements include lifting or carrying up to 50 pounds, standing for long periods, frequent repetitive hand motions, and often sitting, walking, bending, and stooping. The work takes place indoors and requires passing a background and drug screen.

Requirements

High school diploma or equivalent.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform frequent repetitive hand motions and often sit, walk, bend, and stoop.
Ability to pass a background and drug screen.

Nice To Haves

Previous selling experience and the ability to close a sale are strongly preferred.
Bachelor’s degree in Business or a related field.

Responsibilities

Sell furniture, accessories, and services to contribute to store sales goals.
Promote the Design program and assist the Designer in achieving established sales goals.
Consistently follow the La-Z-Boy selling process and provide customers with a favorable experience.
Apply sales skills including approaching customers, building rapport, discovering needs, presenting customized options, answering objections, closing sales, following up, and maintaining contact with current and prospective customers.
Use store promotions, marketing initiatives, and grassroots programs to support sales.
Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
Follow and champion established Design program guidelines and support design-related store functions.
Provide high-quality service to current and prospective customers and use Podium to support satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and a positive team environment.
Respond to incoming phone calls and emails and assist with customer issues or complaints by providing appropriate solutions and alternatives.
Maintain positive working relationships with store employees and help train, coach, and develop new peers on product knowledge and selling skills.
Maintain the store's visual appearance, including displays, product and accessory tags, catalogs, design-center fabrics, floor moves, and general cleanliness.
Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Maintain knowledge of company standards, products, internal processes, and systems.
Schedule customer deliveries consistently and open and close the store.
Work the schedule and hours required by business needs, including evenings, weekends, and holidays as required.