Sales Associate, Diamonds Direct - Hourly

Signet Jewelers•Pittsburgh, PA

3d•Onsite

About The Position

The Sales Professional is responsible for delivering an exceptional luxury client experience while driving individual sales performance and contributing to overall store success. This role focuses on building meaningful client relationships, executing a consultative selling approach, and consistently achieving revenue, Gross Profit (GP$), and KPI targets. The Sales Professional translates company strategy into client-facing execution by delivering personalized, story-driven experiences that build trust, emotional connection, and long-term loyalty. In partnership with the Store Manager, General Manager, and Operations team, this role supports seamless sales execution, client engagement, and operational alignment across the store. At Diamonds Direct, success is built on meaningful relationships—not transactions. The Sales Professional brings this philosophy to life by connecting with clients authentically, developing expertise in product and storytelling, and delivering memorable experiences that drive repeat business and referrals.

Requirements

Unmatched work ethic
Determined to do whatever it takes plus some
Passionate about what they do and who they do it for
Take ownership of their work by consistently charging forward
Exhibit humility
Authenticity and confidence to every client interaction
Building genuine relationships while representing the brand with professionalism
Continuously develop selling skills, product knowledge, and clienteling capabilities through coaching, feedback, and self-driven learning
Deliver high performance and elevated client experiences that exceed expectations and contribute to individual and store success

Responsibilities

Consistently achieve individual sales goals across revenue, GP$, and KPI metrics
Deliver an exceptional client experience through active engagement, discovery, and personalized service
Execute a consultative selling approach that builds trust and drives conversion
Demonstrate strong product knowledge and effectively communicate value to clients
Maintain accountability for personal performance, productivity, and follow-through
Create meaningful client connections through personalized, story-driven interactions
Ensure every client interaction is intentional, engaging, and aligned with luxury service standards
Build long-term relationships that drive repeat business and referrals
Deliver memorable experiences through storytelling, product presentation, and attention to detail
Support service recovery and problem resolution to maintain client trust and satisfaction
Utilize CRM tools consistently to build and maintain client relationships
Execute personalized follow-up based on prior interactions
Execute appointment setting and proactive outreach
Execute milestone-based engagement (events, anniversaries, life moments)
Maintain accurate and complete client information
Take ownership of client communication and follow-through to support conversion and retention
Partner with leadership and team members to support overall sales floor success
Contribute to a positive team environment through collaboration and shared accountability
Maintain awareness of inventory, products, and order status to support client needs
Assist with showroom presentation and ensure the environment reflects brand standards
Support daily/quarterly operations, including inventory, opening and closing responsibilities as needed
Demonstrate professionalism, reliability, and accountability in all aspects of the role
Communicate effectively with clients and team members in a respectful and constructive manner
Adapt to business needs, feedback, and changing priorities
Uphold company standards, policies, and expectations, contributing positively to team culture
Take ownership of personal development and continuous improvement