PT Sales Associate

Lovesac Company•Birmingham, AL

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products, including Sacs and customizable Sactionals. The company emphasizes ambitious, human-centered work, high standards, empathy, and purpose. The Sales Associate connects with customers, helps them find products suited to their lifestyle and space, and delivers a positive customer-first experience. The role involves selling, developing customer relationships, demonstrating product knowledge, maintaining a quote pipeline, and following up to encourage conversion and loyalty. Associates also support store operations and uphold Lovesac’s brand, safety, and customer-service standards. This role requires regular work during peak selling periods, including weekends, holidays, and nights. Associates must be able to stand and walk for up to eight hours per shift, move furniture weighing up to 75 pounds, assemble furniture on the selling floor, and perform physical activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Travel to local stores, third-party vendors, and occasional meetings may be required.

Requirements

Must be at least 18 years of age.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, product demonstrations, and internal CRM systems.
Ability to travel, as required, to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions and sensitive business and customer data.
Effective communication skills and the ability to manage conflict reasonably and nonconfrontationally.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers energetically and sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Own the customer journey by identifying customer needs, providing service, and developing lasting relationships.
Demonstrate product knowledge, lead brand tours, educate customers, and close sales.
Work toward meeting and exceeding sales goals and key performance indicators.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable and flexible, and seek opportunities to learn, grow, and use feedback.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies while helping protect the business.
Take on additional priorities and special projects as needed.
Demonstrate products, assist customers with technology, and use internal CRM systems to support customer experience and future outreach.
Handle financial transactions and sensitive business and customer information responsibly, protecting privacy and safety.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
One-and-a-half times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
One-and-a-half times the regular rate for hours worked on specified holidays