Full Time - Sales Associate - Plumbing - Opening
About The Position
As a Customer Service Associate in the Plumbing department, you provide friendly, professional assistance to customers shopping for home improvement products and services. You welcome customers, help them find and select merchandise, answer questions, and guide them through shopping or checkout. You may handle merchandise, replenish shelves, process orders and deliveries, and prepare department merchandise to meet customer needs. Associates may cross-train in other store areas and perform other duties as assigned. The role may include occasional travel to meetings, training, or neighboring stores. Working conditions can include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment. The position pays $16.00–$16.15 per hour; starting pay may vary based on factors including position, location, education, training, and experience.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing, hardware, kitchen, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise in the department based on customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee assistance program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business travel accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount, including a 10% discount
- Broad discount platform
- Potential annual bonuses, based on eligibility
- Employee stock purchase plan, based on eligibility
- Deferred compensation plan, based on eligibility
- Grant awards, based on eligibility
- Flexible schedules
- Learning and development opportunities
- Track to the Trades program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
