Sales Associate

Saatva•Scottsdale, AZ

6h•Onsite

About The Position

Saatva is seeking dedicated Sleep Guides to work in its nationwide network of Viewing Rooms. Sleep Guides provide an immersive, elevated retail experience, represent Saatva’s luxury service standards, and develop expert knowledge of its mattresses and bedding to help customers make informed decisions about sleep. The role involves assisting customers in person, by phone, and through live chat, answering questions, and resolving issues. Compensation is $21 per hour.

Requirements

Exceptional oral and written communication skills.
Strong interpersonal abilities to build rapport with customers and team members.
A passion for delivering outstanding customer experiences.
Strong organization and multitasking skills, with a commitment to completing tasks to a high standard.
Comfort using personal computers and related software, including navigating multiple platforms simultaneously.
Positive attitude.

Nice To Haves

1–2 years of retail sales or customer service experience; the company is willing to train the right candidate.
1 year of telecommunications or call center experience.

Responsibilities

Engage with customers and team members in person during scheduled shifts.
Clearly communicate product benefits, address customer inquiries, and troubleshoot and resolve issues.
Maintain timely and regular attendance during scheduled shifts.
Deliver a world-class customer experience.
Become a product expert to confidently assist customers.
Respond to customer inquiries and resolve basic and complex issues by phone, live chat, and in person on the showroom floor.
Work weekends and major retail holidays.