Sales Associate

Optical Outlets•Estero, FL

About The Position

The Sales Associate assists patients of Optical Outlets while supporting the Doctor and Office Manager. The role focuses on providing outstanding customer service, helping patients select and fit eyewear, addressing visual and product needs, and handling sales transactions. The associate also supports coworkers and informs the Office Manager of office problems reported or observed by staff, doctors, or patients. The position is full-time and pays $15.00 per hour; eligible bonuses and commissions may also be included in the compensation package.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Demonstrated ability to perform multiple tasks successfully in a fast-paced environment.
Effective verbal communication skills to prioritize multiple tasks and respond to incoming calls and inquiries.
Effective written communication skills to document customer situations clearly and prepare letters confirming agreements.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate, relevant questions to identify customer needs.
Proven problem-solving, negotiation, and decision-making skills.
Ability to use appropriate discretion and judgment when applying customer and call-handling guidelines.
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Nice To Haves

Experience as an optician with an active Florida license.
Bilingual English and Spanish.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process transparently.
Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
Solve customers’ visual problems or challenges.
Manage customer transactions at the time of purchase.
Provide outstanding patient satisfaction from the first interaction and serve as a center of excellence for others, with a focus on “Right the First Time.”
Help customers select frames and lenses suited to their vision, lifestyle, and budgetary needs.
Suggest improvements and recommend solutions to problems.
Assist other retail associates with difficult or complex customer product needs and prescriptions.
Take and record measurements and adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform all tasks assigned by the Office Manager.