Sales Associate

La-Z-Boy•Cuyahoga Falls, OH

2d•$45,000 - $65,000

About The Position

The Sales Associate creates sales through exceptional customer service and knowledge of La-Z-Boy’s selling process, products, and services. The role focuses on building long-term customer relationships that increase sales and profitability, supporting the store’s Design program, and developing awareness of interior design through practical experience and interaction with a La-Z-Boy Designer. Compensation includes hourly base pay and uncapped commissions. Training pay is $15 per hour for 2–6 weeks with no commissions; the base rate varies by location. After training, the average annual earning potential is $45,000–$65,000 or more, inclusive of base pay, bonus, and commission. Post-training base pay is $12.50 per hour, varying by store location, with commissions of 3% on La-Z-Boy Design sales and 2% on other written sales, plus the opportunity to earn a quarterly bonus of up to $1,500 based on individual sales goals. The company will ensure pay meets applicable state or local minimum-wage requirements. The position is scheduled for 40 hours per week and requires availability for evenings, weekends, and holidays as business needs require. The associate may be responsible for opening and closing the store. Physical requirements include lifting or carrying up to 50 pounds, standing for long periods, and frequent repetitive hand motions, hearing, and listening. The role may also require sitting, walking, bending, and stooping, and is subject to indoor environmental conditions. U.S. benefits include medical, vision, dental, and basic life insurance; a 401(k) retirement plan with company match of up to 6%; 9–11 paid holidays per year; two weeks of prorated vacation as a new hire; and personal time for non-exempt employees or state-mandated sick time.

Requirements

High school diploma or equivalent.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as part of a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform nearly continuous repetitive hand motions and hearing/listening tasks; often required to sit, walk, bend, and stoop.
Ability to pass a background check and drug screen.

Nice To Haves

Previous selling experience and the ability to close a sale are strongly preferred.
Bachelor’s degree in Business or a related field.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services.
Promote the Design program and assist the Designer in achieving established Design program sales goals.
Consistently follow the La-Z-Boy selling process and provide customers with a favorable experience.
Use sales skills including approach, rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and continuing contact with customers and prospects.
Maximize store promotions, marketing initiatives, and grassroots programs.
Maintain knowledge of existing and new product features and benefits.
Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
Follow and champion the established Design process and support design-related store functions.
Provide high-quality service to current and future customers and ensure customers receive informative, positive experiences.
Use Podium to support customer satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and a team environment.
Respond to incoming phone calls and emails; help resolve customer issues and complaints by providing appropriate solutions and alternatives.
Maintain positive working relationships with store employees.
Help train, coach, and develop peers on product knowledge and the selling process and skills.
Promote a culture of sales and service.
Help maintain the store’s visual appearance, including displays, product and accessory tagging, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
Complete order information accurately, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Show urgency, enthusiasm, and excitement with the store team and customers.
Maintain knowledge of company standards, products, internal processes, and systems.
Schedule customer deliveries consistently.
Open and close the store.
Meet assigned goals, missions, and objectives while pursuing additional achievement.