Sales Associate

McCoy’s Building Supply•Carlsbad, NM

10h•Onsite

About The Position

The Sales Associate assists customers with purchasing merchandise by understanding their needs, explaining product options, and completing sales. The role also handles customer relationships and concerns, operates the cash register, processes returns and exchanges, and supports stocking and store housekeeping. No supervisory responsibilities are included. The position is part time, located at 303 East Wood, Carlsbad, NM 88220, with a starting pay of $16 per hour.

Requirements

Excellent customer service skills.
Good verbal communication skills.
Ability to operate available equipment such as cash registers, calculators, or scanners.
Basic mathematical skills needed to make change and give refunds.
Basic and intermediate knowledge of building products and local building codes.
Knowledge of the company’s products and services and customer-related policies.
Successful completion of on-the-job training, including levels 1 and 2 of the positional training offered.
Ability to stand for prolonged periods and work on a computer or related equipment.
Ability to lift up to 30 pounds at times and occasionally lift or move up to 80 pounds.
Ability to perform repetitive movements over long periods.
May need to work overtime, nights, weekends, and holidays.

Nice To Haves

A high school diploma or equivalent is preferred.

Responsibilities

Greet and interact with customers.
Consult with customers to understand their needs and preferences regarding available merchandise.
Demonstrate and explain merchandise and recommend options suitable for customers’ needs.
Emphasize product features, quote prices and credit terms, and prepare sales orders.
Retrieve merchandise from the sales floor or yard and place special orders when appropriate and required.
Build and maintain customer relationships by entering new and current customer and sales data into a computer database.
Assist customers with complaints, escalating them to management when appropriate.
Investigate and resolve customer problems with products or services.
Operate the cash register accurately using the UPC scanner, quick key, and product keywords.
Accept cash, checks, and credit or debit card payments.
Process returns and exchanges according to store policy.
Assist with stocking and restocking products, fronting and facing products on shelves, and housekeeping.
Perform other related duties as assigned.