PT Sales Associate

Lovesac Company•Indianapolis, IN

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably. Its adaptable, customizable furniture is designed to evolve with customers’ lives, with an emphasis on comfort, style, and sustainability. The company describes its culture as ambitious, human-centered, and guided by high standards, empathy, and purpose. The Sales Associate connects with customers, helps them select products that suit their lifestyle and space, and delivers a positive, customer-first shopping experience. The role involves selling, maintaining a personal quote pipeline, following up with customers, demonstrating product knowledge, and building lasting customer relationships. Associates also support store operations, including opening and closing, inventory, visual standards, and promotions, while using store systems and data to help prioritize work.

Requirements

Be at least 18 years old.
Have at least 1 year of experience in retail or customer service.
Regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Effectively use technology for sales and customer support, including product demonstrations and internal CRM systems.
Be able to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Demonstrate sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Have effective communication skills and the ability to manage conflict reasonably and nonconfrontationally.
Stand and walk for extended periods, up to 8 hours per shift.
Move objects, including medium-to-large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Regularly bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build genuine customer connections that encourage loyalty, repeat business, and brand advocacy.
Manage the customer journey by identifying needs, providing service, and building lasting relationships.
Demonstrate product knowledge, provide engaging brand tours and product education, and close sales.
Take ownership of performance and work to meet or exceed sales goals and KPIs.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable and flexible, and be willing to learn, grow, and receive feedback.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Follow brand standards, safety practices, and policies while helping maintain a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time associates may be eligible for paid sick and safe leave
Holiday hours worked are paid at 1.5 times the regular rate