Sales Associate

EquipmentShare • Baraboo, WI

1d • Onsite

About The Position

Forge & Build is hiring a Sales Associate at our facility in Baraboo, WI, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Sales Associate is a critical, front-line, customer-facing role responsible for delivering exceptional in-store customer service. Key responsibilities include managing customer walk-ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience, and it serves as an excellent opportunity for learning and career growth within the Forge & Build business.

Requirements

• Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.
• Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability.
• Fosters a strong collaboration and partnership with all internal team members.
• Ability to provide general product knowledge and understanding of upselling to customers.
• Maintains a professional appearance and positive attitude at all times.
• Able to thrive in both collaborative and autonomous environments.
• Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.
• Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance.
• Other duties as assigned by management.
• General knowledge of the construction industry is a plus.
• Excellent written and oral communication skills, effective and consistent with internal and external customers.
• Understanding basic math for calculating quantities and processing sales.
• Effective organizational, time management, detail orientation, and problem-solving abilities.
• Ability to adapt quickly, thrive, and succeed in a fast-paced environment.
• Must be able to drive and maintain a valid driver’s license.
• Inherent desire to learn, develop on an individual basis, and strive for continuous improvement.
• Ability to stand and walk for prolonged periods of time.
• Ability to move products and assist with layout changes (must be able to lift up to 50 lbs at a time).
• Move self in different positions to accomplish tasks in various environments including tight and confined spaces, which will require bending and stooping.
• May be required to work in extreme outside temperatures while assisting customers.

Nice To Haves

• Preferred experience with providing a great customer experience.

Responsibilities

• Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.
• Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
• Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.
• Assists in unloading merchandise that is received in the store.
• Maintain strong knowledge of all product lines available at the store and the ability to provide product information.
• Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
• Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.
• Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees