Sales Associate

Pet Station•Ivgid, NV

About The Position

Sales Associates deliver friendly, knowledgeable, and proactive customer service by engaging customers, asking questions, making appropriate product recommendations, and creating a positive, welcoming store environment. The role also includes processing sales and returns, fulfilling online and phone orders, caring for feeder insects and small animals, maintaining reptile habitats, managing inventory, developing product knowledge, and keeping the store clean and visually appealing. The position requires working in a fast-paced warehouse environment with exposure to varying temperatures, dust, and noise. The employee must follow safety and company procedures, communicate professionally, adapt to changing priorities, and complete tasks accurately and efficiently. Early mornings and/or weekends may be required based on business needs. The employer is an Equal Opportunity Employer, maintains a drug-free workplace, and performs pre-employment substance abuse testing and background verification checks.

Requirements

Customer service and communication skills.
Cash handling and register skills.
Attention to detail.
Reliability and punctuality.
Willingness to learn.
Ability to stand, walk, bend, stoop, kneel, and reach throughout the shift.
Ability to frequently lift, carry, push, and/or move up to 50 pounds.
Continuous use of hands and fingers to handle, feel, and operate tools, equipment, and inventory throughout the shift.
Ability to hear and respond to verbal instructions and safety signals.
Ability to maintain focus on safety and follow company policies and procedures.
Ability to work in a fast-paced warehouse environment with varying temperatures, dust, and noise levels.
May be required to operate pallet jacks or other material-handling tools.
May be required to work early mornings and/or weekends based on business needs.
Must complete pre-employment substance abuse testing and background verification checks.

Responsibilities

Proactively engage customers on the sales floor, answer questions, and provide product recommendations tailored to their needs.
Process transactions accurately and efficiently using the point-of-sale system, including returns, exchanges, and various payment methods.
Provide friendly, attentive customer service, resolve issues promptly and professionally, and build rapport to encourage repeat business.
Pick, pack, and prepare online and phone orders for shipment or customer pickup.
Feed, water, and clean cages or habitats for feeder insects and small animals, including mice, rats, and guinea pigs.
Care for reptiles by maintaining appropriate temperature and humidity, providing fresh water and food, and cleaning enclosures.
Observe animals for signs of illness or distress, report concerns to management, and follow established protocols.
Handle animals gently and respectfully to support their well-being and minimize stress.
Maintain clean and sanitary animal-care areas to help prevent disease and protect animal health.
Verify incoming deliveries against packing slips, scan and record inventory receipts, and stock shelves promptly.
Use inventory management software to track stock, identify low-stock items, and generate reports.
Participate in physical inventory counts and identify potential discrepancies.
Follow loss-prevention procedures, secure high-value items, monitor inventory, and report suspicious activity.
Complete the 8-week training course and demonstrate knowledge of product features, benefits, and applications.
Participate in brand ambassador training seminars and stay informed about new products and industry trends.
Research products using manuals, online databases, and industry publications, and communicate product knowledge clearly to customers.
Maintain the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas.
Front, face, and organize products according to company guidelines, and create visually appealing displays.
Apply visual merchandising techniques and maintain accurate, up-to-date signage and promotional displays.
Communicate respectfully and professionally with team members, leadership, vendors, and customers; listen to direction and follow through on responsibilities.
Meet attendance, punctuality, performance, safety, accuracy, and efficiency expectations; adapt to changing priorities and seek continuous improvement.
Perform other duties as assigned.