Sales Associate - Tacoma Mall

PACSUN•Tacoma, WA

15h

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while delivering an exceptional customer experience. The role also involves carrying out initiatives and tasks assigned by the leadership team and contributing positively to the store team. The associate provides engaging and authentic customer service, focuses on full-price selling while remaining aware of product value and promotions, handles customer situations according to policy, and refers escalated issues to leadership. The role supports store presentation, organization, cleanliness, safety, loss prevention, and compliance with company policies. Associates also share customer feedback, participate in store events and contests, stay aware of financial goals, support sales and operational goals, and execute digital sales strategies such as ship-from-store and BOPIS. The position is part-time and requires availability for 20–40 hours per week, with flexibility to work weekends, nights, and peak holiday periods. Physical duties include lifting and moving items, prolonged sitting or standing, climbing ladders, walking and moving around the sales floor, stockroom, and office, and other routine movement and handling tasks. The work environment is open, with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week with flexibility to work weekends, nights, and peak holiday periods.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk, hear, sit, stand, walk, use hands to handle or feel items, and reach, twist, or squat.
Ability to maneuver around sales floor, stockroom, and office areas.
Close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and partner with leadership on escalated matters.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness and promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, and the Safety Program.
Follow Loss Prevention policies and report violations to leadership or the Silent Witness Hotline.
Share customer feedback with the leadership team to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities.
Support the leadership team in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand through enthusiasm for products, brands, fashion, and trends.
Contribute to a positive work environment by exhibiting core value behaviors.
Adhere to Employee Appearance Guidelines.
Learn about products, brands, fashion, and trends, and strive to improve individual performance as a productive team member.