Sales Associate

Express • West Hartford, CT

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate is responsible for providing retail customers with a great in-store shopping experience and assisting with additional store tasks, including stocking, cleaning, and folding merchandise.

The role involves maintaining a clean, organized, safe, and inviting sales floor, checkout area, fitting room, and stock room; following company safety policies and procedures; and assisting with product launch changes in accordance with company standard operating procedures. The Sales Associate delivers the customer experience model, processes transactions accurately and promptly, resolves or escalates customer service issues, and communicates issues and resolutions to Store Management. The associate also promotes credit and loyalty programs by explaining their benefits and encouraging customer participation. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; 0–2 years of relevant experience stated.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Explain credit and loyalty program benefits and encourage customers to participate.
• Assist with stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED