FT Sales Associate

Jimmy Choo•Miami, FL

4d•Onsite

About The Position

Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community. Fulfill key-holder responsibilities including store opening and closing, cash handling, and financial responsibilities. Maintain a high level of product knowledge and provide prompt, attentive, and knowledgeable assistance to all clients, ensuring the highest service standards are maintained at all times. This role involves managing sales standards, cash wrap standards, client book management, inventory management, and customer after-sales service. Assist clients in making selections and during the try-on process. Ensure compliance with all company policies, procedures, and directives, including attendance and reporting for work via Ulti-Pro, uniform and grooming standards, break policies, locker organization, time-off requests, and end-of-day procedures. Cultivate and maintain excellent clientele relationships with consistent follow-up, including phone calls, emails, thank you letters, and shipping merchandise. Maintain high productivity by consistently achieving and exceeding monthly sales targets. Proactively identify and pursue opportunities to achieve financial targets and increase sales. Assist with inventory and special projects as needed. Associates should be able to effectively cover back-of-house duties, perform inventory tasks, and handle shipping/receiving. Ensure visual standards are maintained at all times and understand the terminology associated with Jimmy Choo shoes and accessories. Be proficient with the register system(s) and merchandise product.

Requirements

Proficient with the register system(s)
Understand the terminology associated with Jimmy Choo shoes and accessories

Nice To Haves

Ability to cover back of house as needed
Perform various inventory tasks
Handle shipping/receiving tasks

Responsibilities

Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
Maintain a high level of product knowledge
Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
Sales standards
Cash wrap standards
Client book management
Inventory management
Customer and after sales service
Help clients make selections and assist in the try-on process
Ensure compliance with all company policies, procedures and directives
Attendance / Reporting for Work (Ulti-Pro) clocking in and out
Navigating through UltiPro Portal
Uniform and grooming standards
Lunch and afternoon breaks
Lockers
Organization at the workplace
Requests for time off: benefits -- sick days, vacation days, personal days / schedule requests
End-of-day procedures (i.e. bag checks)
Cultivate and maintain excellent clientele relationships with consistent follow up as needed, including: Phone calls and emails, Thank you letters, Shipping merchandise out-of-town
Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
Proactively identify and pursue opportunities to achieve financial targets and increase sales
Assist with inventory and special projects as needed
Ensure associates can effectively cover back of house as needed and perform various inventory as well as shipping / receiving tasks
Ensure visual standards are maintained at all times
Understand the terminology associated with Jimmy Choo shoes and accessories
Be proficient with the register system(s)
Merchandise product