SALES ASSOCIATE (MWC OUTLET) Non-Safety Sensitive

Mathis Home•Midwest City, OK

21h•Onsite

About The Position

The Sales Associate promotes and sells merchandise displayed on the showroom floor, working directly with internal and external customers. This role involves following up on customer orders and inquiries, assisting with merchandise-related problems in conjunction with customer service and warehouse operations, and collaborating with other departments to ensure customer needs are met. The Sales Associate will engage customers by asking questions about products, prices, availability, and uses to understand their needs, explaining product features and benefits effectively, and preparing sales tickets for orders. They will also assist customers in making product selections, recommend products based on customer specifications, and describe merchandise, its use, operation, and care. Continuous education on new products, policies, and advertisements is required, along with knowledge of effective sales and promotion methods. Excellent customer relations, including follow-up via email and phone, are essential. Additional duties may be assigned by management.

Requirements

Ability to lift merchandise of 40lbs to move furniture as part of the selling process.
Ability to assist in loading furniture for customers.
Must be able to walk or stand for long periods of time.
Must be able to listen and respond to customer’s needs.
Ability to communicate effectively with team members.
Positive attitude when working with internal and external customers.
Knowledge of employment and merchandise handling procedures.

Nice To Haves

Sales experience preferred, not required.

Responsibilities

Promote and sell merchandise displayed on the showroom floor.
Work directly with internal and external customers.
Follow up with customer orders and inquiries.
Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations.
Work on an organizational level with other departments to ensure customer needs are met.
Ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs.
Explain features of products in a manner that the customer will understand.
Explain features of products that will benefit the customers based on their needs.
Prepare sales tickets for orders obtained.
Assist customers in making product selections based on customers specifications.
Recommend, select, and help locate or obtain merchandise based on customer needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Stay educated on new products, policies, as well as advertisements the store is running.
Utilize knowledge of methods for showing, promoting, and selling products.
Use excellent customer relations.
Follow up with customers by email and phone.
Perform any other duties as directed by management.