Sales Associate

KnitWell Group•Mount Lebanon, PA

2d•Onsite

About The Position

The Sales Associate provides exceptional, meaningful customer service that promotes Talbots products and builds brand relationships. The role uses fashion expertise and product knowledge to help customers create outfits and find items that meet their needs. The associate supports store business and the management team, serves multiple customers, contributes to sales and service metrics, and completes assigned operational projects. This is a regular part-time position with an open availability requirement of 15 to 20 hours per week, including flexibility for evenings, weekends, and holidays.

Requirements

Demonstrate selling competence and styling expertise, with a love of fashion.
Be driven to create, build, and cultivate relationships.
Have ambition and passion for achieving individual and team goals, and thrive in a team environment.
Demonstrate excellent verbal communication skills and a high level of integrity.
Have the technological competency to navigate a computer, iPad, or handheld system.
Have strong organizational skills and the ability to multitask in a fast-paced, changing environment.
Work cooperatively in a diverse work environment.
Be comfortable climbing ladders, moving around regularly, and standing for extended periods.
Be able to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Have open availability of 15 to 20 hours per week and flexibility based on business needs, including evenings, weekends, and holidays.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
Assist the management team in building store business.
Use service enhancers, including active use of Concierge, to build strong customer relationships.
Serve multiple customers at a time and manage simultaneous tasks or projects.
Stay informed about fashion trends and new arrivals, including product fit, color, and fashion details.
Use product knowledge and fashion expertise to create outfits and recommend items that meet customers’ needs.
Participate in learning opportunities and accept direction, coaching, and feedback to maximize individual performance.
Achieve sales and service metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
Complete assigned projects and operational tasks, including filling orders, replenishment, and recovery.