Sales Associate

United States Holocaust Memorial Museum•Washington, DC

1d•Onsite

About The Position

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention. In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion. The Museum shop provides visitors with a variety of memorabilia pertaining to the Holocaust and other meaningful events, including books, products inspired by the Museum and its collections, and other related goods. The Shop plays an important role in the mission of the Museum by helping visitors remember their meaningful experience. Sales Associate position reports to the Office of Finance, located in the Museum Shop. The incumbent is responsible for processing sales to on-site customers. Communicates details that inform the customers about the store’s offerings. Helps maintain adequately and neatly stocked shelves and supplies to accommodate customer needs in the Shop. The work schedule is 40-hour work weeks on a six-week rotating schedule providing varied work and off days. This role provides in-person services and no telework is available. This is a full-time donation (non-Federal), paid with the Museum’s private funds. Salary is commensurate with experience.

Requirements

2 years of experience in retail store sales setting (Museum, Bookstore, etc.)
Excellent customer service skills.
Familiar with POS systems and have excellent cash-handling skills.
Highly responsible, reliable, accurate, organized and detail-oriented.
Self-motivated, hard-working, positive, high energy team player with the ability to multitask.
Effective oral and written communication; ability to communicate with a diverse group of people.
Strong computer skills, and be quick at data entry.
Respect for teamwork; flexibility and ability to consider input of others on staff.

Nice To Haves

Be available for a set but rotating work schedule (schedule varies on a weekly basis).
Must be able to pass a background check.

Responsibilities

Waits on customers and operates a cash register to process sales of items.
Uses knowledge of cash register functions to process various transactions being paid by cash, credit card, checks, store gift cards, etc.
Determines and gives discounts to donors, members, employees or volunteers.
Processes refunds and voided sales and explains store policies for the various transactions as necessary.
Maintains adequate funds for change, adequate stock of cash register tapes, order forms, pens, merchandise bags and other supplies.
Maintains security of financial instruments and assures accuracy in handling cash and making change.
Generates printouts of cash register totals and performs cash register reconciliations.
Runs transaction logs and maintains subtotals or balances as required.
Follows established procedures to closeout, review tapes and entries and evaluate other forms of transactions to obtain proper balances or adjust correct errors.
Remains familiar with inventory and directs customers to various sections of the store.
Accesses computer inventory to assist customers with titles or availability of other stock.
Furnishes information and assistance to customers about store policies or general Museum information and locations.
Recommends material or items to customers if requested.
Resolves problems if possible, and passes on customer suggestions for other books or stock items.
Remains vigilant to the security of assets and inventory throughout the day.
Stocks and restocks shelves and assures adequate quantities of stock are available.
Assists in maintaining a clean and neat sales floor, workspace and a professional atmosphere for sales and service.
Handles telephone calls for the Shop and transfers calls as appropriate.
Identifies sales that cannot be processed or has problems and notifies customers or supervisors.
Records customer information for store shipping orders, provides the item detail for fulfillment.