Sales Associate

Express • Wrentham, MA

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate joins the Express team at the Wrentham Village store and provides a positive in-store shopping experience while helping with tasks such as stocking, cleaning, and folding merchandise.

The role involves maintaining a clean, organized, safe, and welcoming store; following company policies and procedures; supporting product launches; assisting customers throughout their shopping experience; processing transactions accurately and efficiently; resolving or escalating service issues; and promoting credit and loyalty programs. Other essential functions may be assigned by the supervisor.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service-related issues or escalate them as needed, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Assist with tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• For part-time associates, assistance obtaining individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance
• For part-time associates, possible paid sick leave and public health emergency leave
• For part-time associates, possible participation in the 401(k) and Roth 401(k) with Company match
• For part-time associates, participation in the Learn & Earn incentive program
• For part-time associates, voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED