Sales Associate

Petco•Wadsworth, OH

1d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find appropriate products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and contributing to a team in a fast-paced retail environment. The position involves customer service and sales, sharing product and pet care information, processing transactions, stocking and merchandising, and supporting store operations. It is performed on the sales floor in a Pet Care Center retail environment and includes regular interaction with customers and proximity to animals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Assist customers in selecting products and services that meet their pets’ needs.
Educate customers on products, services, and promotions and support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently; perform cashiering and point-of-sale transactions.
Help maintain a clean, safe, organized, and visually appealing sales floor and store environment.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional setups, daily operational routines, and task execution.
Collaborate with teammates to support store goals.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.