Figleaf Sales Associate (North)

Community Health Network•Indianapolis, IN

14h•Hybrid

About The Position

The Figleaf Sales Associate will be responsible for providing customer service in a professional and courteous manner, run the cash register, maintain inventory, receives, prices, and stock merchandise, answers telephone, utilizes electronic billing program to conduct patient registration, and schedule appointments with professionalism and utmost regard to HIPAA requirements. The Associate assists with/conducts mastectomy fittings, compression fittings and nursing bra fittings.

Requirements

Ability to give and receive instruction, written or verbal
Must be able to make basic mathematical calculations accurately and in a timely manner
Must be a team player with highly developed problem solving and communication skills
Must maintain composure when dealing with stressful situations
Ability to learn rapidly and perform a variety of tasks in an accurate and timely manner
Must be willing to work at multiple locations as needed with a flexible schedule to work events
Attention to detail
High School Diploma or GED required

Nice To Haves

Customer service skills and compassion to patients/family members

Responsibilities

Providing customer service in a professional and courteous manner
Running the cash register
Maintaining inventory
Receiving, pricing, and stocking merchandise
Answering the telephone
Utilizing electronic billing program to conduct patient registration
Scheduling appointments with professionalism and utmost regard to HIPAA requirements
Assisting with/conducting mastectomy fittings, compression fittings and nursing bra fittings
Fitting prostheses and bras and customizing recommendations for mastectomy products with each patient
Fitting compression garments and ensuring needs are met
Accurately identifying and entering patient demographics, insurance, and financial information including in network and out of network benefits through electronic filing systems, EPIC
Obtaining patient identification and insurance cards
Scanning appropriate information into patient's account
Verifying medical necessity in accordance with the Centers for Medicare and Medicaid Service (CMS) standards
Communicating relevant coverage and eligibility information to the patient
Scrutinizing all registrations to ensure that all necessary information is obtained, including but not limited to any necessary authorization
Reaching out to physician offices and/or insurance companies when needed
Answering the telephone with appropriate telephone etiquette
Operating the cash register/Point of Sale System, maintaining accurate inventory and correct pricing by ensuring each item is scanned correctly during sales transaction
Merchandising product on the sales floor as directed
Cleaning displays and shelves and straightening merchandise on a routine basis
Receiving, pricing and stocking merchandise
Monitoring store traffic and notifying manager or security if there is a suspicion of shoplifting
Maintaining a positive and productive working relationship with other members of the department
Respecting the confidentiality and privacy needs of the patients, family, and staff
Participating in cross training for work in the other stores and rotating to other stores as needed