Sales Associate

Petco • Raleigh Pleasant Valley, NC

2d • Onsite

About The Position

The Sales Associate is at the heart of the Pet Care Center experience, helping pet parents find suitable products and solutions while creating a welcoming, safe, and engaging environment. The role involves customer service and sales, sharing accurate product and pet care information, processing transactions, maintaining the sales floor, replenishing merchandise, and supporting store operations. Associates also help ensure animals are cared for safely and responsibly in accordance with Petco policies and standards. This position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor, with flexible availability to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Greet customers and provide friendly, courteous, knowledgeable, and solution-focused service.
• Help customers select products and services that meet their pets’ needs, and educate them about products, services, and promotions.
• Create positive shopping experiences that build trust and customer loyalty.
• Collaborate with teammates and support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• Opportunities to learn, grow, and explore career paths.
• Welcoming, inclusive team environment.
• Purpose-driven work that makes a difference for pets and people.
• Fun, fast-paced role where no two days are the same.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed