Sales Associate seasonal

EssilorLuxottica Group•Milpitas, CA

12h•$18 - $26

About The Position

The posting is titled Sales Associate seasonal, but the job description itself describes the duties of a Licensed Optician. The role delivers the brand value proposition and helps establish For Eyes as a destination for vision needs in the community. It provides customer service and high-quality eyewear, including measuring, fitting and adjusting eyewear, reviewing prescriptions, and helping customers select lenses and frames. The position also supports store operations, maintains an organized and safe store, and works to achieve brand performance goals. Additional duties may be assigned as needed.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.

Responsibilities

Greet customers promptly and warmly, explain what to expect, and provide service that addresses their needs.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a resource for associates on optical knowledge and assist coworkers with complex product needs and prescriptions.
Take and record measurements; adjust or fit eyewear accurately and ensure finished eyewear meets standards and customer requirements.
Attract new customers and explore their needs and priorities with open-ended questions.
Review prescriptions, identify special needs, and use verbal and nonverbal cues to clarify customer requirements.
Use store tools and follow Brand Store Commitments.
Accurately describe lens and frame features and benefits, reinforce customers’ selections, and maintain product knowledge.
Anticipate and resolve customer problems, develop long-term solutions, and partner with management when needed.
Manage competing priorities and time effectively; commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward brand KPIs and competencies; present, celebrate, and educate customers at pickup.
Keep the store clean, attractive, and organized; protect company assets and report safety opportunities while following safe practices.
Follow company policies and procedures, including those for discounts, promotions, and inventory management.
Maintain the required dress code, including name tag and associate tablet.
Perform additional duties as assigned, such as customer calls or dispensing eyewear.
Sell while standing for 80%–100% of the time.