Sales Associate

Monica + Andy•Chicago, IL

7d•Onsite

About The Position

Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team! We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across all our channels—including our online business and physical locations (our Guideshops). We are building a best-in-class omnichannel customer experience team. Our sales associates will serve our Guideshop customers at their respective locations. They will also work on a national level as part of our email and chat customer service team. Monica + Andy is a digitally native, organic baby and children’s clothing brand. Inspired by the birth of her daughter, our Founder Monica Royer created Monica + Andy to deliver softer, organic fabrics, better-designed clothing and blankets, and a seamless, easy shopping experience for parents and gift-givers. We exist to personalize shopping for parents by creating joyful experiences and products without compromise. Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and high-quality, organic fabric. We want someone who connects with and understands the needs of our parents and our gift-giving clients.

Requirements

Are empathetic and confident in your ability to genuinely connect with co-workers and customers.
Love meeting and talking to new people.
Have a desire to grow our brand and build a book of clients.
Have a positive attitude and can motivate and lead by example.
Have a keen attention to detail.
Have excellent written and verbal communication skills.
Have a love for and understanding of babies + children, and the big people who come with them.
Must be willing to work weekends and holidays.
Have a customer-centric mindset and are natural at providing excellent customer service.
Outstanding problem-solving and time management abilities.
Are able to answer customer questions in person and via chat, email, and phone
Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand.

Nice To Haves

Bilingual (English/Spanish) is a plus.

Responsibilities

Welcome every customer into the store with a warm, friendly greeting and smile
Merchandise the Guideshop based on product availability and merchandising guidelines
Answer the phone, help customers via chat and email; meet minimum daily ticket goals and response times
Host events and classes in the Guideshop
Create a world-class customer experience for the Monica + Andy customer
Offer help whenever needed to everyone
Be the best brand ambassador for the brand you can be
Build and maintain a client book, meeting daily sales goals
Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic
Keep Guideshop clean and tidy at all times
Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable).
Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic, sales, AOV, inquiries)
Learn and master all systems that we use to place orders, edit orders, process returns, and more.
Write eloquent, thoughtful responses to our customers’ inquiries via email and chat
Speak with customers on the phone on a regular basis to answer questions about products, policies, and order updates
Process returns and order-related tasks in a timely manner to ensure we deliver the best customer experience possible
Outreach to clients on a 1:1 basis with manager oversight to prospect new clients and communicate with existing clients