Sales Associate (REG PT)

Warner Bros. Discovery•New York, NY

1d•Onsite

About The Position

Warner Bros. is expanding and evolving the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World. We are seeking Sales Associates for the Flagship Retail NY location. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. One of the main responsibilities for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards.

Requirements

Minimum 6 months experience working at a retail store
Minimum 6 months experience with cash handling and customer service
Knowledge of Harry Potter series and background
Demonstrated customer service skills
Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
Ability to work effectively in a team environment
Strong attention to detail with focus on basic numerical skills
Highly motivated self-starter with good initiative
Proficiency with Word, Excel, PowerPoint
Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts

Responsibilities

Consistently demonstrates a positive and seamless guest experience.
Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
Responsible for cascading customer feedback to correct channels of communication.
Register and cash handling duties include ensuring that all transactions are complete and accurate.
Follows, teaches, and exhibits all safety and compliance protocols.
Performs all other duties as instructed.
Follows the steps of sales in each customer engagement.
Responsible in attaining delegated daily, monthly, or quarterly sales goals.
Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
Teaches and lives stores culture with each associate.
Collaborates with the team to follow company values.
Follows and impacts store set priorities and brand standards.