Sales Associate

Vitamin Shoppe•Palmdale, CA

11d•Onsite

About The Position

The Health Enthusiast (Associate) is instrumental in providing an outstanding 5 STAR service (customer service) to customers. This is accomplished through performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. Health Enthusiasts represent the Vitamin Shoppe brand to our customers. Health Enthusiasts must be courteous, efficient, and able to engage in selling techniques with customers so that their needs and expectations are met or exceeded. This position is essential to the environment of health and wellness that the Vitamin Shoppe Inc. represents.

Requirements

High School Diploma or GED or equivalent combination of experience and instruction.
Understanding of professional sales procedures and customer service
Knowledge of cash register functions and processing payment.
Passion for health, fitness, and nutrition.
Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role.
One-year retail sales experience preferred.
Excellent communication skills in selling products.
Interpersonal skills in dealing with all customers in a friendly, courteous, and polite manner.
Able to use 10-key, cash register, and related business equipment.
Flexibility to work nights and weekends.
Computer skills.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematics Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Nice To Haves

Supplement knowledge/education is preferred, but not required.

Responsibilities

Deliver the 5 STAR service (customer service) and drives sales by providing unmatched service.
Through shifting priorities and tactics Health Enthusiasts will engage and meet the customer demands delivering friendly and prompt service to minimize wait time.
Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them.
Support sampling regiment through customer engagement.
Participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service.
Complete Learning Path and Vitamin Shoppe University training activities in established timelines.
Maintain professional and courteous relationships with customers, co-workers and management fostering a positive work environment and embraces diversity.
Collaborate with the store team to understand, support and achieve established sales goals and objectives.
Participate in donation drives identified by the Customer Support Center.
Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community.
Establish an active sampling regimen through customer engagement.
Perform regular maintenance; clean shelves, baskets, backrooms, front sidewalks, bathrooms, windows and floor according to company policy as directed by the management team.
Assist in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.
Aid the management team in the implementation of merchandising and operational procedures.
Perform category maintenance by rotating products according to the company’s product rotation policy.
Identify damaged and expired product.
Execute and ensure product is set to Planogram.
Operate the cash register and execute customer transactions efficiently.
Total price, tax, and shipping and handling charges accurately.
Fully understand register functions, and balance the cash register at the end of each shift or as scheduled.
Adhere to and verify bank deposit process along with the Manager on Duty.
Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email is captured and accurate.
Follow Loss Prevention standards as implemented by the Vitamin Shoppe.
Adhere to assigned work schedule, responsible to promptly clock in/out and approve timecard during last shift worked.
Adhere to personal appearance policy.
Follow management direction in completing other duties as required.
Flexibility to work in another location depending on the company’s business needs.
Performs other duties as required.