About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of products across store departments, adherence to company policies and visual standards, and promotion of sales and merchandise. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience to acquire and retain customers. The position supports daily store operations and has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide outstanding customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to develop selling skills and track sales performance.
  • Follow company policies, procedures, and standards described in operating, personnel, visual, and customer service manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, following guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing management or appropriate officials of potential fraud risks.
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