Sales Associate

Staples Inc.•Owen Sound, ON

42d•Onsite

About The Position

The Sales Associate will deliver exceptional customer service, enhance customer engagement and satisfaction, and drive sales in the furniture, technology, and supplies areas of the store. They will set and achieve sales and margin goals with store leaders, ensure operational excellence, and uphold store brand standards. The role involves supporting all merchandising and signage standards, including planograms and stocking, and maintaining Health & Safety, Asset Protection, and Privacy Policies. Specifically, the associate will engage with and sell to customers by offering tailored products and services using available selling tools and techniques. They will handle transactions using the Point of Sale (POS) system, including shipping and marketing tools, and calmly de-escalate complex customer situations or refer them to a manager/supervisor. Additionally, the Sales Associate will maintain a clean and safe store environment by performing tasks such as dusting, front-facing products, and ensuring demo units are clean and functional.

Requirements

Strong customer service and communication skills.
Ability to work collaboratively in a team environment.

Nice To Haves

3 months to 1 year of prior retail experience (preferred).

Responsibilities

Deliver exceptional customer service and enhance customer engagement and satisfaction.
Drive sales in the furniture, technology and supplies areas of the store.
Set and achieve sales and margin goals with store leaders.
Ensure operational excellence and uphold store brand standards.
Support all merchandising and signage standards including planograms and stocking.
Maintain Health & Safety, Asset Protection, and Privacy Policies.
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.