Sales Associate

Petco Animal Supplies Stores•Lakewood, WA

2d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role suits someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced, purpose-driven retail setting. The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. Associates support animal health and safety, provide customer service and product information, process transactions, maintain merchandise and inventory, and help keep the store clean, organized, and welcoming. The role includes working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. The listed pay range is $16.00–$22.00 per hour, with a starting rate of $17.13 per hour. Actual pay depends on factors including position, location, experience, and applicable minimum wage laws. Petco refers applicants to its Total Rewards overview for details about health and financial benefits, 401(k), incentives, and PTO.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information so customers can make informed choices.
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
Greet customers and provide friendly, helpful, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with and support teammates.
Help maintain an organized, visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, and promotional set-ups.
Follow company policies, procedures, and safety standards.
Support additional assigned tasks and responsibilities.
Educate customers on products, services, and promotions, and support store sales and service goals.
Support daily operational routines and task execution.