Sales Associate Part Time

KENNY QUEEN HARDWARE & SUPPLY INC•Kenova, WV

2d•Onsite

About The Position

The Sales Associate / Customer Service Staff role provides prompt, courteous, and helpful service to customers, answering questions, identifying their needs, suggesting project requirements, and supporting a positive shopping experience. Staff handle customer concerns professionally, support sales and promotions, and help build customer loyalty to Kenny Queen Hardware and Supply, Inc. The position may involve cashier duties, including processing transactions, payments, refunds, and store merchandise credits, as well as assisting customers with products and services. Sales Associates support store operations by unloading and putting away merchandise, restocking and organizing displays, mixing paint, cutting keys, handling transfers and special orders, and maintaining clean and orderly areas. They participate in store communications and daily huddles, cooperate with management and colleagues, and may assist with peer training. Employees are expected to maintain a professional appearance and wear a red vest, name tag, radio, and headset. Duties may change based on business needs.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Must be at least 18 years of age.
Strong verbal and written communication skills, with the ability to communicate professionally with customers and team members.
Strong customer service skills, including providing prompt, friendly, and attentive service.
Strong organizational skills and willingness to learn.
Ability to work as part of a team and interact with customers of various socioeconomic levels, people in different company roles, vendors, and guests.
Regular and prompt attendance.
Ability to work a flexible schedule that includes days, nights, and weekends.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures weighing up to 80 pounds.

Responsibilities

Engage customers, determine their needs, suggest project requirements, and provide prompt, courteous, and friendly service.
Answer questions about products and services, address simple complaints, and involve a manager when needed.
Unload incoming trucks and put away merchandise as arranged by management.
Carry out daily operational priorities with urgency and attention to detail, and share process-improvement ideas with management.
Restock merchandise displays, mix paint, cut keys, and remove or update promotional and price tags as required.
Handle transfers and special orders for non-stock items.
Clean, neaten, and organize products and assigned areas.
Demonstrate the S.A.L.E.S. process and promote the Ace Rewards program.
Keep informed about promotions and advertising and inform customers about sales and events.
Assist customers with large or heavy items as needed.
Participate in store communications, initiatives, and daily huddles, and assist with training and developing peers.
Maintain a neat, professional appearance and wear the required red vest, name tag, radio, and headset.
For cashier duties, verify cash drawer accuracy at the beginning and end of each shift and report inaccuracies to management.
Accurately process cash, checks, card payments, refunds, merchandise credits, coupons, and vendor check-in transactions according to company standards and policies.
Greet customers entering the store and thank them as they leave.
Answer phone calls politely and transfer them to the appropriate department.
Participate in sales promotions and campaigns, practice suggestive selling, and recruit and enroll customers in Ace Rewards.
Face and dust merchandise near the register and regularly clean counter surfaces and equipment.
Perform other duties as assigned.