(LITTLE CREEK MINI MART) SALES ASSOCIATE

NEXCOM•Virginia Beach, VA

8h•Onsite

About The Position

Sells general merchandise to customers, exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods, and cleaning stations and equipment as necessary.

Requirements

No experience required.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Greets and engages customers in conversation for purposes of providing sales related assistance.
Assists in the selection of merchandise and suggests additional items to complement the customer's selections.
Offers customers the opportunity to purchase extended product warrantees, explaining coverage, benefits, and price.
Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code uniform standards and assisting supporting sales team members.
Becomes knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various products, price points, warrantee coverage, etc.
Communicates product-related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked and merchandise is neatly arranged.
Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc.
Completes sales transactions efficiently and thanks customers for their patronage.
Performs cash register transactions, including cash, charge, check, gift certificates, and layaway, accurately and procedurally correctly.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc.
Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
Handles customer returns and problems tactfully and efficiently, applying store policies consistently and intelligently ensuring customer satisfaction.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons, internal and external, in order to deter theft.
Unpacks, stages, and moves merchandise as assigned.
Assists in creating store displays and in performing periodic inventories.
Completes paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register, operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking sales area as necessary etc.
Opens and closes the Food and Beverage Convenience Bar.
Ensures all equipment is turned on during opening of the Minimart and turned off during closing (i.e. display merchandiser, signs, etc.).
Preheats and displays products in heated display merchandiser.
Ensures sufficient goods and products are readily available for customers by replenishing products and condiments (i.e. napkins, straws, cups, lids, creamer, sugar, etc.) required in the holding bins on the beverage bar.
Ensures all products remaining at the close of business are time/dated when placed in the refrigerator.
Ensures cleaning of small wares equipment throughout the day and at closing, effective time/dating of food and beverage products to ensure quality and food integrity.
Monitors the temperature on refrigerators and freezers a minimum of 3 times daily (i.e. early morning, mid-day, and late afternoon) to ensure equipment is maintaining required temperature.
May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter.
Performs other related duties as assigned.