Sales Associate - Boston

Richemont•Boston, MA

23h•$26 - $28•Onsite

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving along with their unique heritage and identity. Simultaneously, Richemont is committed to innovation and the creation of new products that align with the values of its Houses through continuous creativity. As an Ambassador of the Maison, the Sales Associate is responsible for achieving and exceeding sales targets set by management and proactively developing their client portfolio. They ensure a unique client experience across all touchpoints and actively participate in the daily operations of the boutique.

Requirements

2 to 5 years of previous experience in luxury retail.
Ability to work in a fast-paced retail store environment.
Computer and internet Savvy.
MS Office experience required.
Excellent interpersonal and communication skills are required.
Strong understanding of Customer Service needs and Customer (internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Being a genuine Maison Ambassador.
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
Self-Starter with Team-Player approach.
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements, are preferred.

Responsibilities

Consistently achieve and/or exceed the monthly sales target, as directed by management.
Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
This includes after sales clients if a Cartier after-sales dedicated area/staff is not available.
Adapt approach according to the client needs and motivations.
Negotiate and handle objections with ease.
Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
Remain current on industry news and competitor.
Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
Assist in the merchandising and daily maintenance of displays and back-stock.
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.).