Sales Associate – Optical - Key Holder

National Vision•North Charleston, SC

1d•Onsite

About The Position

As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals. This role involves providing excellent customer service, assisting customers with eyewear selection based on their lifestyle, prescription, and budget, and dispensing eyeglasses and contact lenses. You will also educate customers on eyewear and contact lens care, maintain accurate records, handle phone calls, and ensure the store is clean, organized, and visually merchandised. Additionally, you will support inventory control and loss prevention procedures. Some responsibilities may vary based on state laws requiring specific licenses or credentials.

Requirements

1+ year of retail or customer service experience is preferred
Skilled at multi-tasking and handling a fast-paced work environment
High School Diploma or equivalent required

Responsibilities

Provide excellent customer service while supporting store sales goals
Help customers select eyewear based on lifestyle, prescription, and budget
Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law)
Educate customers on eyewear and contact lens care
Maintain accurate customer and patient records
Communicate order status and answer incoming phone calls
Keep the store clean, organized, and visually merchandised to brand standards
Support inventory control and loss prevention procedures
Other duties as assigned