Sales Associate

All Career•Santa Fe, NM

1d•Onsite

About The Position

Builders Source Inc., an employee-owned high end appliance distributor in Santa Fe, is searching for a dedicated individual to become a vital part of their exceptional team. This is an opportunity to be the face of the company and provide outstanding customer service while driving success. At Builders Source Appliance Gallery Santa Fe, you’ll find a career in a beautiful showroom environment where people, service, and design come together. They offer a positive, engaging, employee-owned culture that values contributions and supports growth. The Inside Sales Associate sells appliances to BSI, Inc. customers - homeowners, builders, and multi-family developers - across apartment replacement, retail, and builder segments of the business and supports the business by achieving gross margin sales goals. This position is customer-facing and showroom-based, requiring strong product knowledge, professionalism, responsiveness, and follow-through. The Inside Sales Associate is expected to deliver exceptional customer experience in person, by phone, and through written communication, maintain strong working knowledge of product lines, pricing, availability, delivery, and installation practices; and help ensure the showroom is welcoming, organized, and sales ready. This role also requires effective coordination with customers, outside sales, warehouse, delivery, and other internal teams to support accurate order processing and successful project completion. The Inside Sales Associate will be available in office on the showroom floor from open to close.

Requirements

High school diploma/GED required.
Two years’ experience in an outbound call center, retail, or a related sales position in appliance whole distribution or transferal industry experience such as home improvement, building products, or other similar industries.
Maintain a valid driver’s license and a satisfactory driving record.
Proficient in Microsoft Windows: Outlook, SharePoint, basic Word and Excel, internet usage; mobile devices.
Familiar with Enterprise Resource Planning and Salesforce.
Proven work history of being dependable, building customer relationships, and achieving sales goals.

Nice To Haves

Bilingual Preferred
Bachelor’s degree preferred.

Responsibilities

Sells appliances to BSI, Inc. customers - homeowners, builders, and multi-family developers - across apartment replacement, retail, and builder segments of the business.
Supports the business by achieving gross margin sales goals.
Delivers exceptional customer experience in person, by phone, and through written communication.
Maintains strong working knowledge of product lines, pricing, availability, delivery, and installation practices.
Helps ensure the showroom is welcoming, organized, and sales ready.
Effectively coordinates with customers, outside sales, warehouse, delivery, and other internal teams to support accurate order processing and successful project completion.
Available in office on the showroom floor from open to close.
Assists customers in person, over the phone, and through email while delivering professional, responsive service at every touchpoint.
Prepares quotes, enters sales orders accurately, and maintains customer records.
Proactively follows orders from sale to delivery and resolution.
Works closely with warehouse, delivery, installation, and other internal teams to ensure a smooth customer experience and successful order completion.
Generates new business through showroom traffic, inbound leads, outbound outreach, referrals, and relationship development.
Maintains strong product knowledge across appliances and related services, including specifications, pricing, lead times, delivery, and installation practices.
Helps maintain a clean, organized, and sales-ready showroom environment.
Supports showroom coverage and takes on additional responsibilities as needed.