Sales Associate - Boca Raton

Richemont•Boca Raton, FL

1d•Onsite

About The Position

Richemont, a global luxury goods leader, is seeking a Sales Associate for Cartier in Boca Raton, FL. As an Ambassador of the Maison, you will be responsible for achieving and exceeding sales targets, proactively developing your client portfolio, and ensuring a unique client experience across all touchpoints. You will also actively participate in the daily operations of the boutique. Richemont values diversity and inclusion, fostering a community where colleagues and clients from various backgrounds are celebrated.

Requirements

2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
General knowledge of timepiece movements.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of Customer Service needs and Customer priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
Self-starter with a team-player approach.
Must be available to work retail hours including weekends.
Must be available to travel for trainings, client events, conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Achieve and exceed monthly sales targets.
Provide outstanding and exceptional customer service, including greeting and acknowledging every customer, maintaining high standards, and demonstrating solid product knowledge.
Assist after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
Stay current on industry news and competitor activities.
Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with management to develop client and prospect plans.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues/concerns and escalate to management as needed.
Support and participate in in-store and offsite events and networking.
Understand and comply with all security and operational policies and procedures.
Assist with daily boutique set-up and breakdown, and report maintenance issues.
Assist in merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts.
Assist with special projects such as price changes and back-office support.