About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of products across store areas and departments, adherence to the visual manual and company standards, and promotion of sales and merchandise. The Sales Associate represents the organization and brand, creating a distinctive customer experience intended to acquire and retain customers. The position also assists with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance. There are no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing management or appropriate officials of potential fraud risks.
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