Sales Associate (Part Time)

Stores•Old Saybrook, CT

1d•Onsite

About The Position

As a Sales Associate at West Marine, you will provide exceptional customer service and help create a positive shopping experience. You will understand customers’ needs, recommend products, support transactions, and help maintain inventory, pricing, displays, and a clean, organized store. The role supports West Marine’s mission to serve boaters and build customer loyalty by helping customers meet their needs, complete boat projects, and prepare for time on the water. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer. The position requires a flexible schedule, including nights, weekends, and holidays. Physical duties include continuous standing and walking, continuous headset use, frequent climbing, bending, stooping, and twisting, occasional equipment operation, and frequently lifting up to 50 pounds to shoulder height without assistance. Age-related restrictions apply to hazardous work and equipment operation for employees under 18, with additional limitations for employees under 16.

Requirements

Strong verbal and written communication skills.
Ability to listen actively and respond to customer needs.
Proven sales and customer service abilities.
Familiarity with merchandise.
Ability to use point-of-sale systems and learn new systems quickly.
Strong attention to detail and effective time management.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to lift up to 50 pounds to shoulder height without assistance frequently.
Ability to operate equipment occasionally, including forklifts, where permitted by applicable age restrictions.

Nice To Haves

High school diploma or equivalent preferred.
Previous boating and/or retail experience preferred.

Responsibilities

Greet and welcome customers as they enter the store.
Engage customers to understand their needs through open-ended questions and active listening.
Provide product knowledge and suggest products to enhance customers’ boating experiences.
Help customers select products and direct them to the appropriate aisle or location.
Inform customers about available services and assist with special orders or drop-ship purchases.
Accurately process cash, credit, and on-account transactions, returns, and register operations.
Audit and tag merchandise and maintain accurate pricing, displays, and signage.
Assist with receiving, stocking, replenishing, and other inventory management activities.
Keep the sales floor and aisles neat, clean, and organized, removing hazards or obstacles.
Support buy online, pick up in store (BOPIS), and, as needed, buy online, ship from store processes.
Alert management to potential security or loss-prevention issues and support asset-protection standards.
Complete required training and review the position’s standard operating procedures.
Work a flexible schedule, including nights, weekends, and holidays.
Perform other job-related duties as assigned.