Sales Associate

Petco • Harrisonburg, VA

2d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role involves assisting customers, sharing product and pet care information, processing transactions, and supporting store operations and merchandising as part of a fast-paced retail team.

The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It includes frequent standing and walking, bending, kneeling, reaching, and lifting, and working near animals and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, welcoming, and engaging environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, solution-focused service that builds trust and loyalty.
• Collaborate with teammates and support store sales and service goals.
• Assist customers in selecting products and services that meet their pets’ needs; educate customers on products, services, and promotions.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Maintain an organized and visually appealing sales floor and uphold store cleanliness, organization, and presentation standards.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, daily operational routines, and task execution.
• Follow company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Benefits

• Opportunities to learn, grow, and explore career paths.
• Health and financial benefits, 401K, incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed