Sales Associate

glassybaby•Seattle, WA

7d•Onsite

About The Position

The purpose of this position is to sell glassybaby and accessories, promote the brand, share the glassybaby giving message, provide excellent customer service in person, over the phone and email, and demonstrate sustained competence and accuracy in POS use, financial transaction accountability, and inventory management. This is a part-time position. The candidate needs to be available for some evening hours to help with evening events at the store and hotshop.

Requirements

Work as a proactive, supportive, self-directed team member, upholding a positive attitude.
Perform work in a team environment, not solely as an individual contributor.
Knowledgeable about the glassybaby products and how they are created.
Strong organizational skills with a high standard of attention to detail.
Professional, courteous, and clear verbal communication skills.
Initiative-taker and proactive; able to work independently without supervision.
Excellent work ethic. Punctual
Ability to think quickly and critically, with excellent problem-solving skills.
Ability to manage difficult situations calmly, professionally, and respectfully.
Basic knowledge of Microsoft Office products.
Know how to operate an iPhone, iPad + outlook.
Read and address emails + replying when necessary.
NetSuite and Shopify software.
High School diploma, equivalent or enrollment preferred.
Customer service experience preferred.
Luxury brand sales experience preferred.
Experience with NetSuite, and Shopify- preferred.

Nice To Haves

Customer service experience
Luxury brand sales experience
Experience with NetSuite, and Shopify

Responsibilities

Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand.
Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed.
Packaging glassybaby/rockers/drinkers
Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor.
Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite.
Process transfer requests, put out product
When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe.
glassybaby to be lit at all times in the stores
Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales.
Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales.
Read emails + replying when necessary
Anything else assigned
Share glassybaby giving message, including how much glassybaby has given back to charities, who the monthly/quarterly partners are, and talk about baby grants.
Acknowledge each guest during events.
Promote and sell products during events.
Provide excellent customer service during events.
Share giving message during events.
Act as an amiable, informed, and helpful representative of glassybaby during events.
Ensure that events leave customers excited about the company, the product, the facility, and the quality of the glassybaby team.
Act as a backup to the events staff if needed during events.
Share the glass blowing process with customers in stores with hotshops.
Know daily what the glass blowers are making and share with customers.
Put out glassybaby with names for glass blowers to know what they are making daily.
Maintain a clean space for customers to watch the glass blowing process.
Communicate with manager and other sales associates about customer inquiries as needed.
Act as an amiable, informed, and helpful representative of glassybaby.
Inventory management – exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts.