Seasonal Sales Associate-8215 Forest Hill, MD 21014

Five Below•Forest Hill, MD

12d•Onsite

About The Position

At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! As a part-time Seasonal Sales Associate, you will be at the heart of Five Below's energy, focused on delivering outstanding customer service while driving strong sales. This role is temporary and is for our busy holiday season – October through January.

Requirements

At least 16 years old
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices)
Good communicator with the ability to engage with customers
Able to handle customer interactions and potential issues/concerns courteously and professionally
Use basic information-gathering skills to solve problems
Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

Greet and assist customers promptly, approaching and acknowledging them immediately, providing assistance and handling multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
Promote store events and promotions by informing customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
Resolve customer concerns by addressing issues and using product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate needs to management by regularly informing management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
Support team and company goals by collaborating with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.
Operate cash register, computer, hand-held, phone, walkie, and mobile devices.
Move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet.
Ascend/descend ladders in order to retrieve and put away stock.
Kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
Move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.