Sales Associate

Five Below•Charlottesville, VA

2d•Onsite

About The Position

At Five Below, the Sales Associate role is central to the store's energy, focusing on delivering outstanding customer service and driving sales. This position requires individuals with excellent people and sales skills, attention to detail in merchandise organization, ensuring the sales floor is well-stocked, and providing efficient checkout experiences. The company emphasizes a culture built on its purpose to "Let Go & Have Fun" and its values, known as The Five Below Way, aiming to create an inspiring and productive workplace.

Requirements

At least 16 years old
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
Good communicator with the ability to engage with customers
Able to handle customer interactions and potential issues/concerns courteously and professionally
Use basic information-gathering skills to solve problems
Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.