PT Sales Associate

Lovesac Company•Raleigh, NC

2d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture intended to provide comfort while supporting style and sustainability. The Sales Associate connects with customers, helps them design products suited to their lifestyles and spaces, and represents the Lovesac brand in a fast-paced, customer-first retail environment. The position focuses on delivering an engaging customer experience, building client relationships, and meeting sales goals. Associates demonstrate product knowledge, guide customers through the selling process, maintain and follow up on a personal quote pipeline, and use technology and CRM systems to support sales and future outreach. They also contribute to an inclusive team culture and support store operations, including opening and closing, inventory, visual standards, promotions, safety, and special projects. This role regularly includes work during busy selling periods, including weekends, holidays, and nights. It requires standing and walking for up to eight hours per shift, moving and assembling furniture weighing up to 75 pounds, and performing physical activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Local travel may be required at the Company’s discretion.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and to assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and consistently follow up with customers to drive conversion.
Build customer relationships that support loyalty, repeat business, and brand advocacy.
Understand customer needs, provide exceptional service, and manage the customer journey from start to finish.
Demonstrate product knowledge, deliver brand tours and product education, and confidently close sales.
Meet and exceed sales goals and key performance indicators through sound decision-making and disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and policies while helping maintain a positive team environment and protect the business.
Take on additional priorities and special projects as needed.
Use technology and internal CRM systems to demonstrate products, assist customers, and support future customer outreach.
Travel to local stores, third-party vendors, and occasional meetings when required by the Company.
Move and assemble furniture on the selling floor as needed.

Benefits

Performance-based quarterly bonus.
Competitive hourly wage.
401(k) with company match.
Legal and ID theft plans.
Paid time off and holiday pay; associates may receive up to 26 hours of paid time off within the fiscal calendar year.
Associates receive 1.5 times their regular rate for hours worked over 40 in a work week.
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave.
Associates receive 1.5 times their regular rate for hours worked on specified holidays.
Associate Resource Groups.
Lovesac Gives Back.
Verizon employee discounts.
Employee Assistance Program (EAP).
Access to discounted health benefits.
Wellness and gym discounts.