Part-Time Sales Associate
About The Position
A customer-obsessed sales person capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep. From the moment a customer walks through our doors, the associate delivers a world-class, pressure-free experience that reflects our commitment to better sleep and better mornings. They play a key role in driving results while upholding GoodMorning.com’s values. The ideal candidate embraces an omnichannel experience, seamlessly supporting customers across retail, online, and digital touchpoints. They understand how our in store experience complements our eCommerce roots, ensuring every customer journey is consistent, convenient, and aligned with the GoodMorning.com brand promise.
Requirements
- A passion for providing exceptional customer service
- 1 Year of sales or customer service experience; a proven ability to listen to a customer(s) needs, wants and desires, then provide a solution to meet their needs (closes the sales)
- Understands what it means to sell the whole project
- Able to correspond in multiple tones to cater for different audiences in various situations
- Able to work both independently and as part of a team
- Strong multitasking skills, highly organized, follow-up skills
- Professional and positive attitude
- Basic Computer skills
Responsibilities
- Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
- Offer value-added solutions, promote customer loyalty and provide exceptional customer service
- Acquire and maintain an industry-leading level of knowledge on our products and services
- Maintain awareness of competitor products and key comparative details
- Understand our systems and update customer records and internal documents daily
- Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
- Identify issues that need to be escalated to higher levels of support
- Meet or exceed target KPIs as laid out for individual’s and team
- Other duties as reasonably assigned
Benefits
- Transportation Benefit
- Employee discount
- Social events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
