Sales Associate

Trilogy Health Services, LLC • Princeton, IN

2d • Onsite

About The Position

The Sales Associate is part of the campus Sales & Growth Team and supports the Director of Sales with customer-related tasks, including answering phones, assisting with tours, managing data and leads, and responding to customer inquiries. The role supports admissions and census growth, with a focus on private-pay customers, and works in partnership with the Community Sales Representative and Executive Director.

The Sales Associate also helps welcome new customers, coordinates move-in communications and paperwork, assists with campus and community events, and helps ensure the campus is ready for tours. The position includes using a CRM system to manage leads and follow up on inquiries and referrals.

Requirements

• High school diploma or GED/HSE preferred.
• 1–3 years of relevant experience preferred.

Responsibilities

• Execute the sales process and support conversion to move-in goals and overall census, with a focus on private pay.
• Generate admissions through referral partnerships and advance inquiries through follow-up and closing in partnership with the Community Sales Representative and Executive Director.
• Complete 10 call-outs per day and use the CRM daily to drive sales.
• Respond to referrals and inquiries promptly and appropriately, including participating in inquiry and referral backup coverage and CRM management.
• Support welcoming new customers and communicate move-in activities, including welcome gifts, move-in communications, processes, and paperwork, to campus team members.
• Assist with planning, coordinating, and executing campus events, including Senior Executive Club and community events.
• Ensure the campus is tour ready, including tour paths, model rooms, first impressions, tour stations, marketing collateral, promotional materials, and backup team resources.
• Conduct tours as part of the primary team.
• Answer the multi-line phone system promptly, courteously, and professionally, directing callers to the appropriate person or department.

Benefits

• Medical, dental, and vision coverage, including free virtual doctor visits, with coverage starting in the first 30 days.
• Weekly pay and regular quarterly wage increases.
• HSA with company match, Dependent Care and LSA spending accounts, and 401(k) with company match.
• Paid time off and fully paid parental leave for new parents.
• No-cost LGBTQIA+ support and gender-affirming care coordination.
• Financial support for education, certifications, and student loan repayment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED