About The Position

The Sales Associate provides quality customer service and drives product sales. The associate is knowledgeable about each product area or department, follows the policies, procedures, and standards in the visual manual, and promotes sales and promotions. As an ambassador for the organization and brand, the associate creates a distinctive customer experience and helps acquire and retain customers. The role is focused on outstanding customer service and merchandise promotion.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting and assisting customers as they enter and serving multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to develop selling skills and track sales.
  • Follow company policies, procedures, and standards in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products using guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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